Help Center
- Account & Privacy
- Copyrights
- Credits & Generations
- Fine-Tuned Models
- General
- Subscriptions
- Can't find an answer? Submit a Support Request
Account & Privacy
Are my generations private, even if I’m not a subscriber?
Can you help me delete all my images and my account?
Can you recover my account/images/models?
How do you store data?
Copyrights
I'd like to use images I created or images I found on your platform for commercial purposes, can I use them?
Yes you can! You may quote the work for your purposes with proper credits to OpenArt.ai and the artist. You may give credits in ways you find suitable depending on the specific use case. For example, we have people
- creating characters and artistic assets to aid game development or RPG games like D&D, and giving shout-out to OpenArt.ai in the description, website and even source code
- making book/album covers and attributing to OpenArt.ai where the human artist would typically be credited
- generating images for products for sale and attributing to OpenArt.ai on their shop site
- creating content for YouTube and etc. and mentioning OpenArt.ai in the description
- posting images on their personal pages and crediting OpenArt.ai within Instagram/X/Pinterest bio and caption
- …
- whatever it is, we are absolutely thrilled to see your creativity thrive and grateful for your kind credits. This is the entire reason why we are doing this!
Does OpenArt own the rights to the images generated?
What do you think is gonna happen in the legal space for AI copyrights?
Credits & Generations
Can I generate images on OpenArt for free?
Will I be able to keep my generation history?
Do my monthly credits roll over?
The credits reset after every calendar month (30 days). They do not roll over.
e.g. John has an annual Hobbyist subscription that started in March 7. He gets 15,000 credits and uses 6,000 of them. On April 1, he would see 9,000 credits left. On April 6, his credits are reset to 15,000 because it’s 30 days from the start of his subscription.
Why aren't my monthly credits reset?
The resetting cycle is every 30 calendar days, so it also depends on the exact date and time you created your subscription. Typically, give it two or three days and you'll see them. Note that the time of the day also matters - if your subscription was created in the afternoon, you won't see them reset in the morning.
e.g. Coco created a subscription that started Feb 5. On March 5, her credits are not renewed because there were only 28/29 days in February. On March 6/7, her credits are reset.
How many credits do generations cost?
Regular generations cost 1 credit per image. Different features cost varying amounts of credits as captioned on the website. For example, AI prompt enhancement costs 1 credit, and ultimate upscale costs 10 credits. If you choose to have upscaled output in Advanced Settings, it also increases the credit cost.
What are turbo points?
When do turbo points reset?
How do I get more turbo points?
Fine-Tuned Models
How does fine-tuned model quota work?
They work similar to credits. The model quota resets every calendar month and doesn’t roll over.
e.g. Amy is on the Pro Plan. She uses 5 models and has 3 models left. The quota resets the next month to 8 models. Amy then trains all those 8 models. Now, she sees 13 trained custom models in her workspace and can access them anytime she wants. She can train another 8 models next month.
We hear your requests for more models and are working on exciting new plans! If you have needs for licensing or team plans, please email us at [email protected].
I trained some models and deleted them. Does the quota reset?
General
Why is my model failing?
Do I waste my credits when generations fail?
What are parallel generations?
I heard cool things about AI and decided to explore it. What should my expectations be?
We are so glad to have you here! We highly recommend you joining the OpenArt Discord, where you’ll find a supportive community. You also get free credits there!
It may seem mysterious and intimidating at first, but we are here to help you succeed. I promise it only takes a little bit of playing around to get a good sense of what AI can do.
AI is not expected to get every image perfectly. Instead, it spits out things according to your prompt. When you generate a number of images, one or two of them might end up closer to what you want. In that case, you can click on the image you like and select [Img2img]. Then, AI will learn to make variations based on the image you prefer.
We highly suggest trying out different models, as each model has unique strengths with certain styles and subjects. If you don’t like what you’re getting, you probably just haven’t found the right model. Questions like this are great for the Discord community, as other people likely have gone through that searching process you’re in.
Prompting is perhaps the most important thing here. Mastering prompting is like practising brushstrokes (of course, much easier). To get started, this prompt book can be helpful!
Subscriptions
Can I cancel my subscription any time?
How can I cancel my subscription?
What happens when I upgrade?
What happens when I downgrade/cancel?
What’s the difference between the monthly and annual plans?
The features you get are the same, the only difference is in pricing. The annual plan gives a much better price per month, while the monthly plan offers a higher flexibility.
For example, for the Starter Plan, if you select "monthly" billing, the price is $14/mo and you will be billed $14 for the month. If you select "annual" billing, the price is $6/mo and you will be billed $84 for the year.
If your usage is more long-term and deterministic, the annual plan fits you better. If you’re testing things out, we recommend starting with monthly - you can still switch to the annual plan any time.
I made a subscription but don’t see it on my account. What’s going on?
I did not authorize the subscription and I don’t know why I’m being charged.
Can I get a refund if I’m not happy with the generated images?
We generally do not offer refunds as per stated in our terms. However, you may cancel your subscription any time to avoid being billed in the future.
We have heard from our users that it takes a little while to learn their way around the features. Users generally get satisfying results in less than a week. Give it a try! The prompt book and model training book are good places to start.
Can I get a refund if I made a purchase by accident?
Can't find an answer? Submit a Support Request
If your question can't be answered here, the next step is to submit a support request.
Due to the current high traffic, following the instructions below will ensure your request gets labelled correctly. Failure to follow these steps may result in longer wait times for a response.
OpenArt subscribers (Starter, Hobbyist or Pro) receive guaranteed priority support, with expected response times ranging from 1~3 days.
- Please send the request from the same email as your OpenArt account email. If you are not able to do so, please include the corresponding OpenArt account email in your request.
- If you cannot locate your OpenArt account email, you can go to Profile -> Settings and include your Username (not Display Name) in your request.
- If you are a subscriber, please specify the plan you are on.
- If your request involves certain actions taken by you or issues encountered during usage of the platform, you can describe the actions or try to include relevant screenshots. This will really help us debug fast for you.
- Submit your request to [email protected].
For case-specific guidance regarding image generation, model training or ComfyUI workflows, please check out our OpenArt AI Discord or OpenArt Dev Discord. Such questions likely won't see a response from the support email, as they require deep understanding of your work.