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  • Account & Privacy
  • Copyrights
  • Credits & Generations
  • Fine-Tuned Models
  • General
  • Subscriptions
  • Can't find an answer? Submit a Support Request

Account & Privacy
Are my generations private, even if I’m not a subscriber?
Data privacy and security are our utmost priorities. All images generated are private by default, whether or not you’re a subscriber. They would only be visible by others if you choose to publish them. We implement robust security measures to protect your data, with strict data handling procedures to ensure the privacy of your creations.
Can you help me delete all my images and my account?
You can delete your account by clicking the profile icon in the upper right corner. Go to Profile -> Settings -> Danger Zone -> Delete My Account And Data. When you delete your account, you delete all account information including your generated images and trained models. Note that our account deletions are true deletions and are non-recoverable.
Can you recover my account/images/models?
All deletions conducted by you are true deletions and non-recoverable. We always maintain minimum storage of your data to ensure your data security.
How do you store data?
Data privacy and security are our utmost priorities. Unpublished creations are stored with different retention policies for subscribers (until deletion by the user) and non-subscribers (14 days). We implement robust security measures to protect your data, with strict data handling procedures to ensure the privacy of your creations.
Copyrights
I'd like to use images I created or images I found on your platform for commercial purposes, can I use them?

Yes you can! You may quote the work for your purposes with proper credits to OpenArt.ai and the artist. You may give credits in ways you find suitable depending on the specific use case. For example, we have people

  • creating characters and artistic assets to aid game development or RPG games like D&D, and giving shout-out to OpenArt.ai in the description, website and even source code
  • making book/album covers and attributing to OpenArt.ai where the human artist would typically be credited
  • generating images for products for sale and attributing to OpenArt.ai on their shop site
  • creating content for YouTube and etc. and mentioning OpenArt.ai in the description
  • posting images on their personal pages and crediting OpenArt.ai within Instagram/X/Pinterest bio and caption
  • whatever it is, we are absolutely thrilled to see your creativity thrive and grateful for your kind credits. This is the entire reason why we are doing this!
Does OpenArt own the rights to the images generated?
OpenArt does not claim any rights to the images generated. The generations are not copyrighted by default. As currently directed by the U.S. Copyright Office, any AI-generated image automatically falls in the public domain. You may use, modify and distribute the images commercially or non-commercially, as long as you do not consciously use it to create illegal or unethical content.
Credits & Generations
Can I generate images on OpenArt for free?
Yes! When you sign up, you receive 40 trial credits to try premium features and advanced models for a 7-day trial period. You can earn extra trial credits by joining the OpenArt Discord. You can always subscribe to a plan for more credits.
Will I be able to keep my generation history?
Your generation history is stored for 14 days if you’re a non-subscriber. You can download or publish images before they’re deleted. You can also upgrade your account to keep your generation history. For subscribers, all generation history, private or published, is stored indefinitely with an active subscription.
Do my monthly credits roll over?

The credits reset after every calendar month (30 days). They do not roll over.

e.g. John has an annual Hobbyist subscription that started in March 7. He gets 15,000 credits and uses 6,000 of them. On April 1, he would see 9,000 credits left. On April 6, his credits are reset to 15,000 because it’s 30 days from the start of his subscription.

Why aren't my monthly credits reset?

The resetting cycle is every 30 calendar days, so it also depends on the exact date and time you created your subscription. Typically, give it two or three days and you'll see them. Note that the time of the day also matters - if your subscription was created in the afternoon, you won't see them reset in the morning.

e.g. Coco created a subscription that started Feb 5. On March 5, her credits are not renewed because there were only 28/29 days in February. On March 6/7, her credits are reset.

How many credits do generations cost?

Regular generations cost 1 credit per image. Different features cost varying amounts of credits as captioned on the website. For example, AI prompt enhancement costs 1 credit, and ultimate upscale costs 10 credits. If you choose to have upscaled output in Advanced Settings, it also increases the credit cost.

What are turbo points?
Turbo points give you a lightning-fast experience of under 5 seconds on average per image. Once your turbo points are out, generation speed will return to regular which could take between 30-90 seconds. You'll see a Turbo Mode on/off indicator when you create.
When do turbo points reset?
Turbo points reset daily.
How do I get more turbo points?
You can upgrade to the next level to get more turbo points
Fine-Tuned Models
How does fine-tuned model quota work?

They work similar to credits. The model quota resets every calendar month and doesn’t roll over.

e.g. Amy is on the Pro Plan. She uses 5 models and has 3 models left. The quota resets the next month to 8 models. Amy then trains all those 8 models. Now, she sees 13 trained custom models in her workspace and can access them anytime she wants. She can train another 8 models next month.

We hear your requests for more models and are working on exciting new plans! If you have needs for licensing or team plans, please email us at [email protected].

I trained some models and deleted them. Does the quota reset?
Your model quota refers to the number of fine-tuned models you can train instead of the number of models you can concurrently own. If you train and delete a model, it counts as using one model.
General
Why is my model failing?
OpenArt offers a variety of models for you to explore. Some models may experience unstable performance. We don’t have direct control over all of them, but rest assured that the issue will resolve itself soon enough. Please give it some time and try again.
Do I waste my credits when generations fail?
Don’t worry - in the rare cases of failed generations, your credits are refunded. If you don’t see them immediately, simply refresh the page.
What are parallel generations?
Parallel generations refer to the number of generations that can run simultaneously.
I heard cool things about AI and decided to explore it. What should my expectations be?

We are so glad to have you here! We highly recommend you joining the OpenArt Discord, where you’ll find a supportive community. You also get free credits there!

It may seem mysterious and intimidating at first, but we are here to help you succeed. I promise it only takes a little bit of playing around to get a good sense of what AI can do.

AI is not expected to get every image perfectly. Instead, it spits out things according to your prompt. When you generate a number of images, one or two of them might end up closer to what you want. In that case, you can click on the image you like and select [Img2img]. Then, AI will learn to make variations based on the image you prefer.

We highly suggest trying out different models, as each model has unique strengths with certain styles and subjects. If you don’t like what you’re getting, you probably just haven’t found the right model. Questions like this are great for the Discord community, as other people likely have gone through that searching process you’re in.

Prompting is perhaps the most important thing here. Mastering prompting is like practising brushstrokes (of course, much easier). To get started, this prompt book can be helpful!

Subscriptions
Can I cancel my subscription any time?
Yes, you can cancel your subscription any time. If you're on the monthly plan and cancel, your subscription will end after the current month. For those on the yearly plan, cancelling means your subscription will end after the current year.
How can I cancel my subscription?
You can cancel/manage your subscription any time here. To avoid future charges, you may cancel your subscription at least five days before the billing period renewal date.
What happens when I upgrade?
When you upgrade, you immediately gain access to all corresponding features, including the new amount of credits. You are billed by the pro-rated difference between your new and old plan.
What happens when I downgrade/cancel?
The change takes effect in the next billing cycle. You lose the paid credits when your current cycle expires.
What’s the difference between the monthly and annual plans?

The features you get are the same, the only difference is in pricing. The annual plan gives a much better price per month, while the monthly plan offers a higher flexibility.

For example, for the Starter Plan, if you select "monthly" billing, the price is $14/mo and you will be billed $14 for the month. If you select "annual" billing, the price is $6/mo and you will be billed $84 for the year.

If your usage is more long-term and deterministic, the annual plan fits you better. If you’re testing things out, we recommend starting with monthly - you can still switch to the annual plan any time.

I made a subscription but don’t see it on my account. What’s going on?
This is usually because you are logged into a different account. Please double-check the Google/Discord Account your payment was linked to, and log into the same OpenArt account. The easiest way to do this is to refer to the email printed on your receipt.
I did not authorize the subscription and I don’t know why I’m being charged.
This can be a result of payment fraud. Unfortunately, our site has no intel on this. We advise you to contact your bank immediately since your payment method may be at risk.
Can I get a refund if I’m not happy with the generated images?

We generally do not offer refunds as per stated in our terms. However, you may cancel your subscription any time to avoid being billed in the future.

We have heard from our users that it takes a little while to learn their way around the features. Users generally get satisfying results in less than a week. Give it a try! The prompt book and model training book are good places to start.

Can I get a refund if I made a purchase by accident?
Our policy typically does not allow for refunds, but we acknowledge exceptional cases may occur. Should you need a refund due to a rare circumstance, be aware that transaction processing fees of about 15% may apply. For assistance or to discuss your specific situation, please reach out to our support team.
Can't find an answer? Submit a Support Request
If your question can't be answered here, the next step is to submit a support request.

Due to the current high traffic, following the instructions below will ensure your request gets labelled correctly. Failure to follow these steps may result in longer wait times for a response.

OpenArt subscribers (Starter, Hobbyist or Pro) receive guaranteed priority support, with expected response times ranging from 1~3 days.

  • Please send the request from the same email as your OpenArt account email. If you are not able to do so, please include the corresponding OpenArt account email in your request.
  • If you cannot locate your OpenArt account email, you can go to Profile -> Settings and include your Username (not Display Name) in your request.
  • If you are a subscriber, please specify the plan you are on.
  • If your request involves certain actions taken by you or issues encountered during usage of the platform, you can describe the actions or try to include relevant screenshots. This will really help us debug fast for you.
  • Submit your request to [email protected].

For case-specific guidance regarding image generation, model training or ComfyUI workflows, please check out our OpenArt AI Discord or OpenArt Dev Discord. Such questions likely won't see a response from the support email, as they require deep understanding of your work.