Help Center

• Generate images using models like Nano Banana Pro, Flux, Seedream, and GPT Image
• Create videos with models like Kling, Veo, Seedance, Sora, and Grok
• Train custom characters that stay consistent across all your generations
• Build worlds with consistent settings and environments
• Create music using AI music models to produce original tracks and soundtracks
• Generate audio and voice clones for video narration
• Create multi-scene stories with One Click Story — including music videos, explainer videos, and more

Whether you're making content for social media, marketing materials, or creative projects, OpenArt provides all the AI tools you need in one place.

• Tutorials page — browse by category (video generation, image creation, characters, and more)
• Blog — stories, insights, and guides to models and features from the OpenArt team
• Discord community — ask questions and get help from experienced users

If you can't find what you're looking for, reach out to us at support@openart.ai.

• Annual gives a significantly lower effective monthly rate, billed upfront for the year. Best if your usage is ongoing and predictable.
• Monthly costs more per month but offers full flexibility — cancel, upgrade, or downgrade at any time.

If you're still testing things out, start monthly — you can switch to annual later once you know it fits your workflow.

• Most models are available across all tiers — the biggest difference between plans is how much you can generate per month, not which tools you can access
• Pro is our most popular plan and offers the best balance of value and volume for regular creators
• Wonder is designed for heavy users who want unlimited generations on our newest flagship models
• Team Plan is the right choice if you need centralized billing and shared assets across multiple collaborators

For a full feature breakdown by tier, see our pricing page. If you're unsure, starting with Pro and upgrading later is a safe bet.

• Monthly plan: access continues until the end of the current month, then ends
• Annual plan: access continues until the end of the current year, then ends

To avoid being charged for the next cycle, cancel at least 5 days before your renewal date.

AI-generated content is an evolving technology, and results can vary. Because generation costs are incurred at the time of creation, we’re generally unable to issue refunds for completed generations or active subscription periods.

You can cancel your subscription here at any time to stop future charges, and you’ll retain full access until the end of your current billing period.

• Your monthly credits refill automatically on your billing anchor date (the day of the month you subscribed), not on the 1st
• The exact refill time can vary slightly depending on when your payment is processed — if your credits haven't refreshed yet, wait a few minutes and refresh the page
• You can check your next refill date under Profile → Subscriptions
• Unused monthly credits don't roll over; unused add-on credits do (see the add-on section below)

• Available in increments of 5,000 credits per add-on
• Can be added at any time from Profile → Subscriptions → Add-ons
• Recurring monthly charge — renews automatically until you cancel
• Unused add-on credits roll over to the next month (unlike monthly plan credits)

If you have both add-on credits and standard monthly subscription credits in your account, your add-on credits will be consumed first.

Why are add-on credits used first?

Add-on credits are designed to provide you with additional credit capacity when your regular monthly allocation is no longer sufficient. Using these credits first allows your standard monthly credits to remain available for use throughout your billing cycle.

At the start of next month, your 24,000 base credits will reset, and the unused 65,000 add-on credits will roll over — giving you a total of 89,000 credits again.

• Image generation: 5–50 credits depending on the model and resolution
• Video generation: 100–800+ credits depending on model, duration, and resolution

Check the credit indicator next to the Generate button for exact costs before each generation.

• Yearly subscriptions: Credits reset monthly on the anniversary of your subscription start date
• Monthly subscriptions: Credits reset after each monthly payment is processed

Check your next refill date under Profile → Subscriptions.

To maintain a smooth and fair experience for everyone, we may temporarily place high-activity accounts in a slower queue, but you can still enjoy unlimited generation. You may turn off Unlimited anytime to get back to a faster queue.

If unusual or automated activity is detected, your unlimited generation may be paused or temporarily disabled for review.

This policy is in place to ensure speed, reliability, and fair access for all our users.

• Monthly reset: Your monthly credits reset to your plan amount on your billing date (unused credits don't carry over)
• Stuck generation: A generation in progress has reserved credits — they'll be returned if it fails
• Different account: You may be logged into a different account than the one with the subscription. Check the email tied to your receipt

If none of these apply, check your credit history to see a detailed ledger. If you still can't find the cause, contact support@openart.ai with your account email and we'll investigate.

• Start with the default model — it's pre-selected for a reason and is usually our current top recommendation
• Explore and experiment — different models have different strengths (motion quality, character consistency, audio support, etc.). Try a few to see which fits your creative style
• Check our Model Features page — we maintain an up-to-date overview of all available models with their highlights and capabilities
• Join our Discord community — our users actively discuss and compare models, share tips, and post results. It's the best place to stay current on which models are trending

• Creating smooth scene transitions
• Controlling character movement direction
• Extending existing videos seamlessly

For a detailed walkthrough, check out our tutorial video: The Power of Start & End Frame | A Complete Workshop.

• Lip Sync: Upload a video or image + an audio file → the model animates the face to match the speech
• Motion Sync: Upload a video reference → the model transfers the motion to your character

Check our Video Generation tutorials for detailed walkthroughs on both features.

• Explicitly add “no text, no subtitles, no captions, no watermarks” to your prompt
• Avoid using quotation marks in prompts (the model may interpret them as text to display)
• If the issue persists, try a different model

• Click the Cancel button on the generation card — there should always be a cancel option available
• Credits for any cancelled generation are automatically refunded
• If credits aren't refunded after cancelling, contact support@openart.ai with the generation ID (shown in the error details)

Tip: If a specific model keeps timing out, try switching to a different model.

• Start with the default model — it's our current top pick for general use
• Explore different models — each model has unique strengths (photorealism, artistic style, text rendering, speed, etc.). Experimenting is the best way to find your favorite
• Check our Model Features page — we keep an up-to-date overview of all models with their highlights and capabilities
• Join our Discord community — users actively share results and tips on which models work best for different use cases

• Choose a model known for photorealism — check our Model Features page for the latest recommendations
• Write detailed prompts describing lighting, camera angle, and environment (e.g., “professional photograph, natural lighting, shallow depth of field”)
• Upload a reference image to guide the style
• Use higher resolution settings when available

• Choose a model with strong text rendering — check our Model Features page for the latest recommendations
• Keep text short (1–3 words works best)
• Specify the text in quotes within your prompt (e.g., a sign that reads “OPEN”)
• For longer text or precise typography, generate the image first, then add text using an external editor

• Use Edit Image → Area Edit to regenerate just the problematic area — select the hands/feet and re-generate with a focused prompt like “realistic hands, five fingers, natural pose”
• Try a different model — different models have different strengths with anatomy
• Adjust your prompt to specify hand positions explicitly (e.g., “hands clasped behind back” or “hands in pockets”)

• Use detailed prompts describing the exact pose and body position
• Upload reference images (up to 10–15 diverse images help with character consistency)
• Try different models — each has different strengths with body representation

• Start from an image — upload a photo to create a character based on that appearance
• Describe your character — write a text prompt describing what your character looks like
• Build your character — use the creation panel to select look vibe, gender, ethnicity, age range, and generate

• Be explicit in your prompt: “character facing right,” “seen from behind,” “three-quarter view from the left”
• Upload a reference image showing the desired pose/angle
• Use the Camera Angle Control feature under Image — this lets you change the camera angle to get different perspectives of your character

• Character Training: You let the model do most of the work with fewer reference images. This is faster and more efficient — great for getting started quickly
• Model Training (LoRA): You provide many reference images to train the model for very precise results. Choose this if you want exact control over your character's appearance

Both approaches can produce consistent characters — Character Training is better for speed, LoRA is better for precision.

Note: Model Training (LoRA) is currently only available in the previous version of OpenArt and will be migrated to OpenArt Suite shortly.

• In your prompt: Describe the expression or pose in detail (e.g., “smiling with eyes closed, arms crossed, looking confident”)
• Use reference images: Upload a photo showing the exact pose you want — this is the most reliable way to control pose
• For video: Use the Motion Sync feature, which allows your character to fully follow the expressions and movements of a reference video

• Subscribers: Your creations are retained for as long as your subscription is active
• Never subscribed: Creations are stored for 7 days, then automatically deleted
• Subscription not renewed: After your subscription ends, you have 14 days to download your assets before they are deleted

We recommend downloading any important creations to your device.

• Email: support@openart.ai (we respond within 24 hours)
• Discord: Join our Discord community for real-time help and discussion

• Our Discord server in the #feature-requests channel
• The in-platform feedback section — click the Help button (question mark icon) in the top navigation, then select Feedback

We review all requests and prioritize based on community demand.

• Try a different model — some models may have shorter queues
• Try generating at a lower resolution

Join our Discord community to see if others are experiencing similar issues or to share real-time feedback.

• Tap on your generated image or video
• Tap the Download button
• Your browser should save the file to your device's Downloads folder

If the download doesn't work, try switching to Chrome (Android) or Safari (iOS), or use the desktop version of the site for more reliable downloads.

• OpenArtist Program — exclusively for our top-notch creators. Apply if you're producing exceptional work and want to represent OpenArt at the highest level
• Creative Partner Program (CPP) — for a wider range of creators who want to collaborate with OpenArt. More accessible than the OpenArtist tier
• Affiliate Program — for creators or organizations interested in distributing OpenArt through their own community or networks to earn affiliate commissions

Visit the program pages above to learn more and apply. You'll receive an email notification once your application is reviewed.